CORONAVIRUS UPDATE  6^th July 2020 

As a Practice we recognise that many people will be experiencing some difficulties with their Mental Health – Did you know that you don't always need to see a doctor –you can self-refer for help – please don’t delay, reach out today – Click here for help and support http://www.surreyheathccg.nhs.uk/mental-health/psychological-therapy

Our aim is to continue to reduce the footfall through our surgery in order to reduce the risk of spreading the virus and help prevent a second wave

Appointments:

The Surgery is running a system where you are able to book a telephone consultation with a clinician (Video consultations may be used with your consent)

The easiest way to book a consultation is using the online system

If you are not already registered for online services please contact reception to register. Click here to book Patient Access

The easiest way to seek non urgent advice or to check your symptoms is by using the e-consult service (see below)

Urgent Medical Assistance – Call the Surgery and you will receive a call back from a clinician

Non urgent Medical assistance – If you cannot book online you can call the Surgery to book a consultation with a clinician

Routine- If you wish to follow up or speak to the GP who has been treating you there are routine bookable phone slots 

There is plenty of availability for e-consult. A quick and efficient way to consult with a health professional.

If you have any queries with regards to your health please don’t forget the e-consult system easily accessed through this web site.

PLEASE NOTE – Phone calls may not be at the exact time booked depending on demand. Calls will be made between 8am and 8pm Monday - Friday

Nursing appointments will continue only for essential clinics. We ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/

We thank our patients for helping us fight this awful virus by staying indoors and we ask that you please continue to follow the governments advice 

Stay Safe

PRESCRIPTIONS:

Please note - Due to Heatherside being a COVID Assessment centre we are asking for patients to help us help you by doing one of the following:

• Please request your prescription online if you have the facility (we now have the option of setting the online service up over the phone if you are not signed up) 
• Please arrange for your request to be dropped into the post box outside the front door at PARK ROAD SURGERY
• If you have a query please use e-consult at the bottom of this page
• Or ask your pharmacist to request it for you

PLEASE try to nominate a pharmacy where you would like to collect your medication from. This can be added to your records and your prescription can be sent electronically to save you having to pick it up. Please add a comment with your request and we can set this up for you alternatively ask your pharmacist and they can add it to your records

What to do if your prescription normally goes there electronically:

ALL new requests:

PLEASE add a note to your request with a nomination on if you do not have one or ask a pharmacist to add you to their list and add a nomination for you.

To request a prescription please follow the instructions above.

Thank you for you help with this and please know that our team is working tirelessly during these difficult times to ensure that our patients are looked after.

Surrey Coronavirus Helpline

0300 200 1008   Monday to Friday 9am – 5pm

For Surrey residents needing support or wanting to help in their community.

Mindfulness / emotional wellbeing Apps

Calm

Insight timer

Headspace

Website

Mind Matters     www.Mindmattersnhs.co.uk

Dental practices 

If you think you need urgent dental treatment:

• call your dentist
• if you cannot contact your dentist, or you do not have one, use the NHS 111 online service
• if a clinical appointment is necessary, this will be arranged at an urgent dental care centre.   

We are upgrading the surgeries

Reception areas, Clinical rooms, IT and Telephone Systems are all getting a

make-over.

Please bear with us whilst we make the improvements.

We are a well established GP Practice working from three sites,offering you a wide range of services and extended opening hours all in a friendly, welcoming environment.

 We hope you will find our website user friendly with a wealth of information about our healthcare services . Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Our Vision is: 

“A centre of excellence delivering high quality care where  

patients and staff choose to be” 

           New Weekend Opening Hours

From 1^st October, local GP practices are working together to offer patients better access to GP appointments 

– find out what this means for you by clicking here

Due to the rising demand and pressures at A&E departments, Park Road Surgery are working with Surrey Heath CCG to try to reduce unnecessary attendances: Click here to find out more

Register at the surgery today for the Online Services

You can now:

• Access aspects of your medical records held by the practice 

• View test results

• Book appointments

• Request repeat medication 

You can collect a form for online registration at reception. It's very important that only genuine patients are granted internet access. The best way we can ensure this is to see photographic ID and separate proof of address