Unprecedented demand

Due to unprecedented demand, that our team is working hard to meet, we would ask you to consider whether your medical needs could be met via self care on the NHS website or Frimley Healthier Together website, Pharmacists locally or econsults via our own website.

If they cannot meet your needs then please call through to reception in the usual way. Please bear in mind there will be a wait for all non urgent medical care. Apologies for any inconvenience.

To help with the new appointment system You will be asked about your reason for calling by our reception patient services team.

How to get your COVID pass.

To get a NHS Digital Covid pass you will need to use an online service.

You can get access to the certificate either through the NHS App or via the NHS website.

If you don't have access to a smartphone for a digital pass you can obtain a paper copy of your covid pass from this link.

You will need to register for an NHS ID which will allow you to access the immunisation record. This process is easier if you are already registered for patient access with your surgery as your identity has already been confirmed. To sign-up for online patient access at your surgery please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.

Please click here for further details on getting a digital COVID pass.

Requesting repeat prescriptions

Please remember that we cannot accept requests for repeat prescriptions by phone or by email. Requests can only be processed in person, by post, online (via patient access) or via your pharmacy. Please click here for further information

Please call us or do an online consultation if you need medical attention where your request can not be dealt with by a pharmacist or 111.

Appointments:

The Surgery is running a system where you are able to book a telephone consultation with a clinician (Video consultations may be used with your consent)

The easiest way to seek non urgent advice or to check your symptoms is by using the e-consult service (see below)

The easiest way to book a consultation is using the online system
If you are not already registered for online services please contact reception to register. Click here to book Patient Access 

Urgent Medical Assistance – Call the Surgery and you will receive a call back from a clinician

Non urgent Medical assistance – If you cannot book online you can call the Surgery to book a consultation with a clinician

Routine - If you wish to follow up or speak to the GP who has been treating you there are routine bookable phone slots 

There is plenty of availability for e-consult. A quick and efficient way to consult with a health professional.

If you have any queries with regards to your health please don’t forget the e-consult system easily accessed through this web site.

PLEASE NOTE – Phone calls may not be at the exact time booked depending on demand. Calls will be made between 8am and 8pm Monday - Friday

Nursing appointments will continue only for essential clinics. We ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/

Frimley Healthier Together

With a busy winter ahead, we want you to get the right support if your child is poorly. Frimley Healthier Together provides advice, guidance and resources, including ‘When to Worry’ if your child has a cough and Surrey Advice Line – 01883340922, a new telephone support service alongside existing routes

Why can't I see my GP?

Please see this short video which helps to explain the situation with seeing your GP and the best routes to the best care.

Travel Immunisations

We are now able to offer a travel vaccination service again.

Please see our travel vaccinations page for further information.

Please contact your nearest travel vaccination centre (or local chemist if they offer the service) for further guidance.

A Message from Surrey Heaths GP Clinical Lead

“Whichever service you access, I’d like to reassure you that the NHS is working very hard to be there for you in a safe and timely way.

GP Practices are currently facing unprecedented times with very high levels of demand.

This includes significant waiting times for non-urgent routine care and high volumes of telephone calls which we are working hard to reduce. We are also implementing additional resources, where possible.

To support us during these challenging times, please consider how urgent your request is before contacting your GP Practice and whether there is another service, like your pharmacy or NHS 111 that could help”.

Dr John Fraser – Local GP and Clinical Lead for Surrey Heath

YOUR SURGERY IS OPEN

As I am sure you can appreciate it has been an extremely difficult time for all NHS staff and that includes our team.

We are grateful for your ongoing support and we thank you for your patience.

We are glad that now -

Heatherside and Old Dean Surgeries are open - we will still be following strict Covid measures and signs will be in place to help guide you.

Nurses and GPs will be working from Heatherside and Old Dean sites and may ask you to visit them at those sites if they need to see you (some have already started this)

All appointments will remain as telephone and video consultations in the first instance and the clinician will only ask you to attend if deemed necessary - We must continue to be vigilant of increasing Covid 19 numbers

You will be able to book a routine phone call 3 weeks in advance

Further updates will follow, in the meantime please continue to be patient and please understand that we will take a Zero Tolerance stance to any abuse towards any staff member regardless of the reason

#bekind

Register at the surgery today for the Online Services

You can now:

• Access aspects of your medical records held by the practice
• View test results
• Book appointments
• Request repeat medication

You can collect a form for online registration at reception. It's very important that only genuine patients are granted internet access. The best way we can ensure this is to see photographic ID and separate proof of address.

PLEASE try to nominate a pharmacy where you would like to collect your medication from. This can be added to your records and your prescription can be sent electronically to save you having to pick it up. Please add a comment with your request and we can set this up for you alternatively ask your pharmacist and they can add it to your records

What to do if your prescription normally goes there electronically: ALL new requests: PLEASE add a note to your request with a nomination on if you do not have one or ask a pharmacist to add you to their list and add a nomination for you.

Dental practices

If you think you need urgent dental treatment:

1. call your dentist
2. if you cannot contact your dentist, or you do not have one, use the NHS 111 online service
3. if a clinical appointment is necessary, this will be arranged at an urgent dental care centre.

We are a well established GP Practice working from three sites,offering you a wide range of services and extended opening hours all in a friendly, welcoming environment.

 We hope you will find our website user friendly with a wealth of information about our healthcare services . Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Our Vision is: 

“A centre of excellence delivering high quality care where patients and staff choose to be” 

           New Weekend Opening Hours

From 1^st October, local GP practices are working together to offer patients better access to GP appointments 

– find out what this means for you by clicking here

NEW HELP AVAILABLE FOR PARENTS/ CARERS and YOUNG PEOPLE

“Frimley Healthier Together – Empowering parents, carers and young people with knowledge and easily accessible help at their fingertips. When it’s 3am and you are up with a sick child unsure if you can stay at home or need to see someone and where; the website lays it out in a clear traffic light so you feel confident with the decision you make and what you can do at home.

You can find help with day to day queries such as pregnancy, feeding, sleep and development together with current topics from COVID to mental health and emotional well-being. Brings together not only national resources but what is available locally in Surrey, Hampshire, Berkshire and Bucks. There is also a SMS option to share with other parents and young people and can be accessed on any device; phone, tablet or computer.”

Frimley Healthier Together

Due to the rising demand and pressures at A&E departments, Park Road Surgery are working with Surrey Heath CCG to try to reduce unnecessary attendances: Click here to find out more