Current Surgery ways of working
As we all continue to follow the government guidelines and with thanks to the highly successful vaccine programme, we are working towards restoring some areas of General Practice that have been on hold.
From April we will be contacting patients to come in for health services that have been on hold during lock down (24hr BP etc.).
Please call us or do an online consultation if you need medical attention where your request can not be dealt with by a pharmacist or 111.
We are still taking all prescription requests as normal.
The surgery is asking for all of their patients to please be patient with their staff. The covid-19 vaccine roll out means that all staff have a lot of extra work to do, booking appointments, responding to enquiries and working at the vaccine hub. This means virtually all staff are working extra shifts, including evenings and weekends to cover the extra work load while ensuring regular clinics continue as planned, as much as possible. This applies to doctors, nurses and admin/reception staff.
Unavoidably, this will have an impact on routine surgery business and staffing levels, and there may be times when queries take longer to be answered or appointments are not able to be scheduled as quickly as we would all like.
Please note a change in opening times the surgery will close at 6.30pm until further notice
COVID-19 vaccination programme
1st Vaccines:
As a Practice we are now well under way towards getting our over 50 population vaccinated along with patients who are Clinically extremely vulnerable.
If you receive an invite but there are no clinics available - please try again later in the week.
2nd Vaccines:
We will be starting our 2nd vaccine clinics on 19th March and everyone who received a vaccine either at Heatherside or Lakeside WILL receive an invite from us to attend for a 2nd vaccine in March / April
PLEASE NOTE - NHS England are now contacting patients to offer vaccination at a national site. If you take up this opportunity you will need to return to the same site for your second vaccine. Also please cancel the text that you get from the surgery to avoid us following up. You CAN cancel your appointment elsewhere and book through the Practice text invite if you want to go to Lakeside.
PLEASE DO NOT CALL THE SURGERY TO ASK WHEN YOUR VACCINE WILL BE - WE WILL CONTACT YOU
The Covid helpline is being manned by Surrey Heath Borough Council and they are there to answer any questions you may have and to help you book your appointment IF YOU HAVE BEEN INVITED by your practice.
They can be contacted on 01276 707100 between the hours of 8.30am to 5pm Mon-Thurs and 8.30am-4.30pm Fridays.
The vaccination programme is moving at pace and we are 'throwing' everything we have at it. We have many staff and doctors who are giving all their time to the effort and we appreciate your help
We are operating the Vaccination Centre from Lakeside Country Club, Wharf Road, Frimley Green, GU16 6PT
We are confident that (vaccine permitting) we will soon be on top of this awful Virus and better times are ahead!
THANK YOU for helping us to help you – Your support has been amazing and it keeps our staff going.
There is a link to literature to read if you are offered an appointment or indeed if you would like to read it ahead of being offered your appointment at the bottom of this section.
NEW HELP AVAILABLE FOR PARENTS/ CARERS and YOUNG PEOPLE
“Frimley Healthier Together – Empowering parents, carers and young people with knowledge and easily accessible help at their fingertips. When it’s 3am and you are up with a sick child unsure if you can stay at home or need to see someone and where; the website lays it out in a clear traffic light so you feel confident with the decision you make and what you can do at home.
You can find help with day to day queries such as pregnancy, feeding, sleep and development together with current topics from COVID to mental health and emotional well-being. Brings together not only national resources but what is available locally in Surrey, Hampshire, Berkshire and Bucks. There is also a SMS option to share with other parents and young people and can be accessed on any device; phone, tablet or computer.”
Frimley Healthier Together
Click here to see...
COVID - 19
As a Practice we recognise that many people will be experiencing some difficulties with their Mental Health – Did you know that you don't always need to see a doctor –you can self-refer for help – please don’t delay, reach out today – Click here for help and support http://www.surreyheathccg.nhs.uk/mental-health/psychological-therapy
Our aim is to continue to reduce the footfall through our surgery in order to reduce the risk of spreading the virus and help prevent a second wave
Appointments:
The Surgery is running a system where you are able to book a telephone consultation with a clinician (Video consultations may be used with your consent)
The easiest way to seek non urgent advice or to check your symptoms is by using the e-consult service (see below)
The easiest way to book a consultation is using the online system
If you are not already registered for online services please contact reception to register. Click here to book Patient Access
Urgent Medical Assistance – Call the Surgery and you will receive a call back from a clinician
Non urgent Medical assistance – If you cannot book online you can call the Surgery to book a consultation with a clinician
Routine- If you wish to follow up or speak to the GP who has been treating you there are routine bookable phone slots
There is plenty of availability for e-consult. A quick and efficient way to consult with a health professional.
If you have any queries with regards to your health please don’t forget the e-consult system easily accessed through this web site.
PLEASE NOTE – Phone calls may not be at the exact time booked depending on demand. Calls will be made between 8am and 8pm Monday - Friday
Nursing appointments will continue only for essential clinics. We ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/
We thank our patients for helping us fight this awful virus by staying indoors and we ask that you please continue to follow the governments advice
Stay Safe
PRESCRIPTIONS:
Please note - Due to Heatherside being a COVID Assessment centre we are asking for patients to help us help you by doing one of the following:
- Please request your prescription online if you have the facility (we now have the option of setting the online service up over the phone if you are not signed up)
- Please arrange for your request to be dropped into the post box outside the front door at PARK ROAD SURGERY
- If you have a query please use e-consult at the bottom of this page
- Or ask your pharmacist to request it for you
PLEASE try to nominate a pharmacy where you would like to collect your medication from. This can be added to your records and your prescription can be sent electronically to save you having to pick it up. Please add a comment with your request and we can set this up for you alternatively ask your pharmacist and they can add it to your records
What to do if your prescription normally goes there electronically:
ALL new requests:
PLEASE add a note to your request with a nomination on if you do not have one or ask a pharmacist to add you to their list and add a nomination for you.
To request a prescription please follow the instructions above.
Thank you for you help with this and please know that our team is working tirelessly during these difficult times to ensure that our patients are looked after.
Surrey Coronavirus Helpline
0300 200 1008 Monday to Friday 9am – 5pm
For Surrey residents needing support or wanting to help in their community.
Mindfulness / emotional wellbeing Apps
Calm
Insight timer
Headspace
Website
Mind Matters www.Mindmattersnhs.co.uk
Dental practices
If you think you need urgent dental treatment:
- call your dentist
- if you cannot contact your dentist, or you do not have one, use the NHS 111 online service
- if a clinical appointment is necessary, this will be arranged at an urgent dental care centre.
We are a well established GP Practice working from three sites,offering you a wide range of services and extended opening hours all in a friendly, welcoming environment.
We hope you will find our website user friendly with a wealth of information about our healthcare services . Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Our Vision is:
“A centre of excellence delivering high quality care where
patients and staff choose to be”
New Weekend Opening Hours
From 1st October, local GP practices are working together to offer patients better access to GP appointments
– find out what this means for you by clicking here
Due to the rising demand and pressures at A&E departments, Park Road Surgery are working with Surrey Heath CCG to try to reduce unnecessary attendances: Click here to find out more
Register at the surgery today for the Online Services
You can now:
You can collect a form for online registration at reception. It's very important that only genuine patients are granted internet access. The best way we can ensure this is to see photographic ID and separate proof of address
(Site updated 30/03/2021)