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Patient Participation Group


Please note - Due to Heatherside being a COVID Assessment centre we are asking for patients to help us help you by doing one of the following:

  • Please request your prescription online if you have the facility (we now have the option of setting the online service up over the phone if you are not signed up) 
  • Please arrange for your request to be dropped into the post box outside the front door at PARK ROAD SURGERY
  • If you have a query please use e-consult at the bottom of this page
  • Or ask your pharmacist to request it for you

PLEASE try to nominate a pharmacy (NOT Park Road Boots-Closed) where you would like to collect your medication from. This can be added to your records and your prescription can be sent electronically to save you having to pick it up. Please add a comment with your request and we can set this up for you alternatively ask your pharmacist and they can add it to your records

BOOTS 143 Park Road - PLEASE note that the Surgery has NO affiliation with Boots at all. It is our understanding that the site has been closed but we have no other information from them.

What to do if your prescription normally goes there electronically:

As far as possible we are contacting anyone who has requested a prescription in the last week and it has Boots 143 Park Road as a nomination. (we do not know what measures Boots are taking to help their customers).

ALL new requests:

PLEASE add a note to your request with a NEW nomination on or ask another pharmacist to add you to their list and add a nomination for you.

To request a prescription please follow the instructions above.

Thank you for you help with this and please know that our team is working tirelessly during these difficult times to ensure that our patients are looked after.



Coronavirus – Get an Isolation Note 

If you or a person you care for has been instructed to self-isolate and you need proof to show an employer, visit the ‘Get an isolation note service’ online at 

You will be able to download a copy of your isolation note to share with your employer for sick pay purposes. 

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note. 

You are entitled to an isolation note if you have no symptoms but are classified as being ‘at increased risk’ of Coronavirus. This includes those over 70, pregnant or with certain underlying health conditions. A specific list of conditions can be found online at


If you are not sure if you need to self-isolate get the latest advice online at


If you are unsure if you are in the High Risk category - please do not call the surgery. If you think you are please self isolate. Letters will come out over the next week from NHS England.

Please can all patients continue to follow all isolating and social distancing advice given by the government

PLEASE HELP THE NHS - Please only call the GP Surgery if it is for urgent medical advice. If you do call please be prepared to wait as the call volumes are unprecedented. If it is not urgent please use e-consult through this website. Many thanks

Important information patients about GP appointments

As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Park Road Group Practice are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

GPs will no longer be working in the usual way. There will be no routine GP work carried out during these unprecedented times. If you need medical advice that you cannot get from self-help guides or the Pharmacist please use e-consult below.

If you need urgent medical advice please call the Surgery

Nursing appointments will continue only for essential clinics all other appointments will be cancelled. we ask you to consider the national guidance before visiting the practice


Stay at home for 14 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.


You do not need to contact 111 to tell them you're staying at home.


Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 14 days


Only call 111 if you cannot get help online.


We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.”

Surrey Coronavirus Helpline

0300 200 1008   Monday to Friday 9am – 5pm

For Surrey residents needing support or wanting to help in their community.

Mindfulness / emotional wellbeing Apps


Insight timer



Mind Matters


Comsult online



We are upgrading the surgeries

Reception areas, Clinical rooms, IT and Telephone Systems are all getting a


Please bear with us whilst we make the improvements.




We are a well established GP Practice working from three sites,offering you a wide range of services and extended opening hours all in a friendly, welcoming environment.

 We hope you will find our website user friendly with a wealth of information about our healthcare services . Find out when we’re open and what to do when we’re not, all from the comfort of your own home.



Our Vision is: 

“A centre of excellence delivering high quality care where  

patients and staff choose to be” 


           New Weekend Opening Hours

From 1st October, local GP practices are working together to offer patients better access to GP appointments 

– find out what this means for you by clicking here

Due to the rising demand and pressures at A&E departments, Park Road Surgery are working with Surrey Heath CCG to try to reduce unnecessary attendances: Click here to find out more


Register at the surgery today for the Online Services

You can now:

  • Access aspects of your medical records held by the practice 

  • View test results
  • Book appointments

  • Request repeat medication 

You can collect a form for online registration at reception. It's very important that only genuine patients are granted internet access. The best way we can ensure this is to see photographic ID and separate proof of address

(Site updated 03/04/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website