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Noticeboard

CORONAVIRUS

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

 

Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:

 

  • Stay indoors and avoid contact with other people as you would with the flu
  • Call NHS 111 to inform them of your recent travel to the country

 

Information for the public is available at gov.uk/coronavirus

 

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

 

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.

 

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:

 

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus

We would like your views about the Practice. We are asking if patients would like to give their email address so we can contact you every now and again to ask some questions. Your contact details will only be used for this purpose and will be kept safely.

If you would like to be involved please print and complete this form and return to reception at any site.

Patient Participation Group

From 15th January 2020, our Heatherside site will be open on a Wednesday afternoon until 6pm on a temporary basis

eConsult

Were your patients satisfied with eConsult?

100%

patients who were satisfied with the service

100%

patients who would recommend the eConsult service to family and friends

What were your patients' care outcomes after using eConsult?

100%

patients who said their issue was completely resolved seven days after using the service

67%

patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

Did patients say they were contacted in time?

100%

patients who said they were contacted by the stated response time

How did patients hear about eConsult?

67%

"My GP told me about it"

33%

"Someone else from the GP practice told me about it"

Patient satisfaction: comments

We ask patients to explain why they were or weren't happy with using the eConsult service. Some of their responses are below. You can find all the comments in the attached report.

Please note: the patients are informed that their comments will not be responded to.

"Fantastic service, great solution for busy people, very easy to use. Well done! "

"Save time "

"I got exactly what I needed in the shortest time "

 



 
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