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Noticeboard

Dr Riley

We are sad to be saying goodbye to Dr Riley.

Dr Riley has been at the Surgery since qualifying as a GP and has been a highly valued member of the team.

Whilst it is our loss, it will be another Surgeries gain as he moves to a Surgery (not in Surrey Heath) to progress his career as a Partner.

We wish him all the very best.

 

If you are a patient of Dr Rileys you will be reallocated a new GP but not until the pandemic level is lower – at the moment as I hope you appreciate it is all hands to the deck. We do recommend that you try to see the same GP for continuity. More on new appointment availability coming soon.

Patient Participation Group

eConsult

Were your patients satisfied with eConsult?

100%

patients who were satisfied with the service

100%

patients who would recommend the eConsult service to family and friends

What were your patients' care outcomes after using eConsult?

100%

patients who said their issue was completely resolved seven days after using the service

67%

patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

Did patients say they were contacted in time?

100%

patients who said they were contacted by the stated response time

How did patients hear about eConsult?

67%

"My GP told me about it"

33%

"Someone else from the GP practice told me about it"

Patient satisfaction: comments

We ask patients to explain why they were or weren't happy with using the eConsult service. Some of their responses are below. You can find all the comments in the attached report.

Please note: the patients are informed that their comments will not be responded to.

"Fantastic service, great solution for busy people, very easy to use. Well done! "

"Save time "

"I got exactly what I needed in the shortest time "

 



 
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