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Latest FLU information

EXEMPT FROM WEARING A FACE COVERING?

Following the latest government advice with regards to face coverings -

If you are exempt please do not ask your doctor for a letter.

There is no requirement for evidence for exemption. It is sufficient for you to self-declare this.

If you wish to travel on public transport:

You can download and print a card and carry it with you. You may want to print it and wear it on a lanyard or attach it to your clothing. You can show it if you are asked why you are not wearing a face covering. You can also display it on your phone.

This is available on the Transport for London website below

https://tfl.gov.uk/campaign/face-coverings#on-this-page-2

 

https://tfl.gov.uk/cdn/static/cms/documents/face-covering-exemption-card.pdf

Dr Knox

We are sad to be saying goodbye to Dr Ramona Knox.

Dr Knox is moving to the Midlands with her family and we will miss her greatly. Dr Knox has been a highly valued member of the team.

We wish Dr Knox and her family all the very best.

 

If you are a patient of Dr Knox you will be reallocated a new GP but not until the pandemic level is lower – at the moment as I hope you appreciate it is all hands to the deck. We do recommend that you try to see the same GP for continuity. More on new appointment availability coming soon.

 

Appointmentscircled_day

Making an Appointment Online

You can now book and cancel doctor’s appointments online. This service, is available through Patient Access

It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot book appointments online without one.

We run all our surgeries by an appointment only system and bookings can be made telephoning the surgery or using the online service (Doctors appointments only). You can book an appointment up to a month ahead.

Urgent cases will be seen on the same day, but it may be necessary to wait a day or more to see a specific doctor.

Separate appointments are required for each person who needs to see the doctor and it is is helpful if you only present with one problem at each consultation.

Telephone Triage

When we are full or very busy you may be offered a triage call from the duty doctor. The doctor may then arrange to see you, if necessary.

Telephone Consultations 

Alternatively you can book to speak with a doctor or nurse over the phone for routine matters that may not need an appointment. Please ensure you give a phone number you can be reached on.

Practice nurses & HCAs

Appointments with the nursing team normally follow a consultation with your GP or where you have a long-term condition such as Diabetes or COPD, the nurses will write to you and invite you in for periodic checks. It is very important that you attend these appointments and, where appropriate, contact the surgery to obtain results from any tests.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else. Repeated failure to attend for appointments will be viewed seriously by the surgery and patients may be contacted to discuss the reasons for this.

 
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