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Noticeboard

CORONAVIRUS

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

 

Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:

 

  • Stay indoors and avoid contact with other people as you would with the flu
  • Call NHS 111 to inform them of your recent travel to the country

 

Information for the public is available at gov.uk/coronavirus

 

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

 

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.

 

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:

 

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus

We would like your views about the Practice. We are asking if patients would like to give their email address so we can contact you every now and again to ask some questions. Your contact details will only be used for this purpose and will be kept safely.

If you would like to be involved please print and complete this form and return to reception at any site.

Patient Participation Group

From 15th January 2020, our Heatherside site will be open on a Wednesday afternoon until 6pm on a temporary basis

 

Appointmentscircled_day

Making an Appointment Online

You can now book and cancel doctor’s appointments online. This service, is available through Patient Access

It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot book appointments online without one.

We run all our surgeries by an appointment only system and bookings can be made telephoning the surgery or using the online service (Doctors appointments only). You can book an appointment up to a month ahead.

Urgent cases will be seen on the same day, but it may be necessary to wait a day or more to see a specific doctor.

Separate appointments are required for each person who needs to see the doctor and it is is helpful if you only present with one problem at each consultation.

Telephone Triage

When we are full or very busy you may be offered a triage call from the duty doctor. The doctor may then arrange to see you, if necessary.

Telephone Consultations 

Alternatively you can book to speak with a doctor or nurse over the phone for routine matters that may not need an appointment. Please ensure you give a phone number you can be reached on.

Practice nurses & HCAs

Appointments with the nursing team normally follow a consultation with your GP or where you have a long-term condition such as Diabetes or COPD, the nurses will write to you and invite you in for periodic checks. It is very important that you attend these appointments and, where appropriate, contact the surgery to obtain results from any tests.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else. Repeated failure to attend for appointments will be viewed seriously by the surgery and patients may be contacted to discuss the reasons for this.

 
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